> For the complete documentation index, see [llms.txt](https://docs.linuxguard.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.linuxguard.io/support.md).

# Support

LinuxGuard provides comprehensive support to help you get the most out of the platform.

## 24/7 Support

Our support team is available around the clock to assist you with any questions or issues.

**Email**: <support@linuxguard.io>

When contacting support, please include:

* Description of your issue or question
* Your Tenant ID (if applicable)
* Relevant log excerpts from `/var/log/linuxguard/agent.log`
* Your Linux distribution and version
* Any error messages you've encountered

## Sales Inquiries

For sales inquiries, tenant setup, or account-related questions:

**Email**: <sales@linuxguard.io>

## Documentation

* [Getting Started Guide](/install/install.md) - Step-by-step setup instructions
* [Troubleshooting Guide](/troubleshooting.md) - Common issues and solutions
* [Supported Distributions](/reference/reference/supported-distributions.md) - Distribution compatibility information

## Response Times

* **Critical Issues**: Response within 1 hour
* **General Support**: Response within 4 hours
* **Sales Inquiries**: Response within 1 business day

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**Related**: [Troubleshooting](/troubleshooting.md) | [Installation](/install/install.md) | [Configuration](/configure/configure.md)