# Support LinuxGuard provides comprehensive support to help you get the most out of the platform. ## 24/7 Support Our support team is available around the clock to assist you with any questions or issues. **Email**: When contacting support, please include: * Description of your issue or question * Your Tenant ID (if applicable) * Relevant log excerpts from `/var/log/linuxguard/agent.log` * Your Linux distribution and version * Any error messages you've encountered ## Sales Inquiries For sales inquiries, tenant setup, or account-related questions: **Email**: ## Documentation * [Getting Started Guide](/how-to-guides/how-to/installation.md) - Step-by-step setup instructions * [Troubleshooting Guide](/troubleshooting.md) - Common issues and solutions * [Supported Distributions](/reference/reference/supported-distributions.md) - Distribution compatibility information ## Response Times * **Critical Issues**: Response within 1 hour * **General Support**: Response within 4 hours * **Sales Inquiries**: Response within 1 business day *** **Related**: [Troubleshooting](/troubleshooting.md) | [Installation](/how-to-guides/how-to/installation.md) | [Configuration](/how-to-guides/how-to/configuration.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.linuxguard.io/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.