Support

Contact information and help resources for LinuxGuard — 24/7 support channels, what to include in requests, and self-service routes.

LinuxGuard provides comprehensive support to help you get the most out of the platform.

24/7 Support

Our support team is available around the clock to assist you with any questions or issues.

Email: [e-mail]

When contacting support, please include:

• Description of your issue or question

• Your Tenant ID (if applicable)

• Relevant log excerpts from /var/log/linuxguard/agent.log

• Your Linux distribution and version

• Any error messages you've encountered

Sales Inquiries

For sales inquiries, tenant setup, or account-related questions:

Email: [e-mail]

Documentation

• The documentation is being updated for the new LinuxGuard platform — see the notice. Contact support directly in the meantime.

Response Times

• Critical Issues: Response within 1 hour

• All Other Inquiries: Response within 1 business day

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Related: Introduction